Relationships in Personalization Systems
In relational databases, entities are interconnected through relationships that define how data in one entity is related to data in another:
1. Customer-Ticket Relationship:
- One-to-many relationship.
- Each customer may have multiple tickets, but each ticket is associated with only one customer.
2. Agent-Ticket Relationship:
- Many-to-one relationship.
- Multiple tickets may be assigned to the same agent, but each ticket is assigned to only one agent.
Database Design for Customer Support Systems
Customer support systems are important for businesses to effectively manage interactions with customers, resolve issues, and provide timely assistance. These systems contain various channels such as phone, email, chat, and social media and focus on enhancing customer satisfaction and loyalty.
A well-designed database serves as the backbone of customer support systems, enabling organizations to store, organize, and analyze customer inquiries, feedback, and interactions efficiently. In this article, we will learn about How Database Design for Customer Support Systems by understanding various aspects of the article in detail.