Types of Conceptual Models in UX
There are three main types of conceptual models in UX:
1. Mental Models:
These are the ideas people already have in their minds from past experiences. When people see a new system, they try to fit it into what they already know, which shapes how they understand and expect it to work.
2. Represented Models:
These are made by designers and show how the system works visually. They use things like flowcharts, drawings, and examples to help people understand how to use the system.
3. System Image:
This is how people see and feel about the system based on its look and how it works. Ideally, this matches both what people already think (mental model) and what designers show (represented model).