What can you measure with NPS Score?

Which Score is Considered a Good NPS Score?

A good Net Promoter Score (NPS) depends on the industry and the company’s specific goals. However, in general, an NPS score of 70 or above is considered to be excellent, a score of 50 to 69 is considered to be good, a score of 30 to 49 is considered to be neutral, and a score of 0 to 29 is considered to be poor....

Which Score is considered a Bad NPS Score?

Any score less than zero indicates that a company has more detractors than promoters. This is where industry NPS benchmarks, such as the ones mentioned above, come in handy: while an NPS score of -3 may appear bad in isolation, it’s difficult to interpret without comparable scores from key industry players if the industry average was -10, the score would suddenly look less bad....

What can you measure with NPS Score?

Net Promoter Scores can be used by organizations that provide a product or service, such as call centers, internet service providers, department stores, or healthcare providers....

Companies having a Good NPS Score:

Here are a few examples of the companies that having a good NPS scores:...