What is Complaint?
The complaint is an oral or written message of displeasure that may be caused by improper or unprofessional behavior, unlawful harassment, health and safety concerns, organizational policy or decision, or interpersonal disputes. It is a technique to speak out or fight back against mistreatment. The complaint might be directed against the superior, the work environment, a coworker, machines or equipment, the canteen, the timing, the workload, and so on. Although complaints may appear a nuisance, they serve as early warning signs that something is wrong in the workplace. They can alert you to new or developing issues before they escalate into complaints. The best method to handle complaints is to listen carefully, take notes on the facts, ask other employees about their perspectives on the situation, and take the necessary actions to resolve it. It is also required to keep the staff informed about the status of the situation.
Key Features of Complaint:
- A complaint is a communication that indicates displeasure or disagreement with a circumstance, action, or choice.
- A complaint is detailed and describes the problem, including the date, time, place, and people involved.
- A complaint can be sent in a variety of ways, including in person, by email, phone, or written letter.
- A complaint may necessitate follow-up action to ensure that the issue is remedied to the individual’s satisfaction.
Difference between Complaint and Grievance
Complaints and Grievances are both vital channels for employees to voice their concerns and highlight issues that may need to be addressed in the workplace, and employers and organizations should have procedures in place to resolve them fairly and swiftly. Complaints may be less formal and focus more on fixing an individual’s issue, whereas grievances are often concerned with ensuring fair and equal treatment of employees in the workplace. Complaints are frequently individual-focused and may not follow a set procedure, but grievances are generally more official and may include an inquiry.
Table of Content
- What is Complaint?
- What is Grievance?
- Difference between Complaint and Grievance
- Conclusion
- Difference between Complaint and Grievance- FAQs