What is Customer Satisfaction (CSAT)?
Customer Satisfaction (CSAT) is a metric used to measure how satisfied customers are with a product, service, or overall experience provided by a business. It is a quantitative measurement often expressed as a percentage. CSAT surveys typically ask customers to rate their satisfaction on a numerical scale, with the most common format being a scale from 1 to 5 or 1 to 10.
CSAT Vs NPS | Customer Satisfaction (CSAT) Vs Net Promoter Score (NPS)
CSAT (Customer Satisfaction) and NPS (Net Promoter Score), stand out as key indicators of customer sentiment. Both metrics aim to measure different aspects of the customer experience and loyalty. Understanding the distinctions between CSAT and NPS is crucial for businesses seeking to gauge customer satisfaction and loyalty effectively.
Table of Content
- What is Customer Satisfaction (CSAT)?
- What is Net Promoter Score (NPS)?
- CSAT Vs NPS | Customer Satisfaction (CSAT) Vs Net Promoter Score (NPS)
- Conclusion: Customer Satisfaction (CSAT) Vs Net Promoter Score (NPS)
- FAQs on CSAT Vs NPS