What is ServiceNow?
ServiceNow is a company founded in 2004 and is based in Santa Clara, California, United States. It develops a cloud computing platform that further helps companies to manage digital workflows for work operations in an organization. Basically, this product is a tool that stores and organizes data for users. It provides software as a service (SaaS) for technical management support.
Key Features
- It enables instance-based implementation.
- It has a dashboard that can be used to track the activities.
- It provides good customer support.
- It has high security which gives confidentiality and integrity to data.
- Customization of settings is quite easy.
Advantages
- It helps organizations track each task’s progress in an efficient manner.
- It has an efficient task management system.
- Employees can easily handle repetitive tasks, as it has an automated work environment.
- It eliminates human errors and quickly detects problems in the platform.
- It has a well-organized user interface which makes navigation easy.
- It offers a wide range of plugins and integrations, allowing users to customize the platform as per their needs.
- It has a good knowledge management system, which helps in storing and sharing knowledge across the organization.
- It has a strong security system with strict access controls and encryption protocols.
- It provides excellent customer support, with multiple channels available for users to seek help.
Disadvantages
- It is quite a complex platform for new clients.
- Customization can be hard to manage on this platform.
- The mobile app is too complex to set up.
- Technicians are not always available if needed on an urgent basis.
- The pricing model can be complex, making it difficult for small organizations to afford.
- The learning curve can be steep for new users, who may need extensive training to use the platform effectively.
- The platform can be slow to load and run at times, leading to frustration among users.
- There can be compatibility issues with certain browsers or operating systems.
- Customizations can lead to performance issues if not done properly.
Jira vs ServiceNow
Both Jira and ServiceNow are popular platforms and offer great services. Jira is basically a bug-tracking tool that also helps in agile project management and ServiceNow is a software that helps in managing and fulfilling the requests in the project. Let us see in what aspects these terms differ.