UX Design
User experience refers to the overall experience of a customer or a user using a product, platform, or service. Especially in terms of how simplistic and pleasing it is to use. UX design or User Experience design is the process of creating the experiences or the interactions that a user has with a product. The basic principle of UX design is to keep the needs of the user prior and improve the interaction of the user and the product keeping this in mind.
Unlocking User Satisfaction | UX Design and the Kano Model
Kano model is one of the many UX design prioritization methods where we group items into four categories according to user satisfaction and functionality, and then plot them on a 2D graph. Kano model gets its name from Noriaki Kano, a professor of quality management at Tokyo University who was the one who developed this model in the 1980s.
Kano model takes user satisfaction to another level by talking about designs that exceed customer expectations. In this article, we will discuss the Kano model and how you can use the Kano model in your UX design process in order to create professional designs.