What to do if Google does not resolve the Issue
- If Google does not resolve the bad review issue then it asks us to contact the user who provided the feedback to resolve any misunderstanding if the review was not accurate.
- So the next best option is to engage in a conversation with the customer who had a negative or unsatisfied service experience. Apologize to them for the negative experience and promise them the best service next time by extending an invitation to serve them again.
- So communication understanding and acknowledging your mistake by promising to serve them better is the right way to win back customers
- Businesses should always be genuine and serve the customers with the motto âcustomer is the kingâ and strive to provide âcustomer delightâ.
- Use the âAsk for Reviewâ option from the âYour business on Googleâ page to reach your customers and ask them to provide their valuable reviews and feedback. This option will provide a link to add reviews for your business.
- Take time to read all reviews for your business and respond to the customers appropriately and professionally. Your customers will appreciate the value you give to their input and feedback.
- Take genuine negative reviews positively and work on improving the service or product quality and reach more customers.
How to Remove Reviews from Google Business
How to Delete a Google Review in GBP â Quick Steps
- Launch Google Maps and pinpoint your businessâs location.
- Locate the review on the Google reviews page.
- Flag the review as inappropriate.
- Opt for the âReport Reviewâ option.
- Specify the reason for reporting the review.
- Proceed to report the Google review.
Google reviews play a major role today in the decision-making by customers about a business or service. Be it making a purchase or dining out at a restaurant or service or product, before deciding to find the best and right service provider or restaurant, most of us look for the reviews provided by the customers who had an experience with a particular business or service. Our decision is mostly influenced by the reviews in this case. Unfortunately, there are paid reviews and fake reviews so relying only on the reviews may not always be correct.