Examples of Service Level Agreement (SLA)
The examples of SLA differ with each service as different services requires different level of SLA. Some of the examples are provided below.
1. If an Internet-providing company is providing its services to another company, then it shall have an SLA that caters to the needs of that company specifically. If the same internet company is providing its services to an individual, then it shall have a different SLA that caters to the needs of that individual specifically.
2. If an insurance company is providing its services to another company, then it shall follow the SLA created for corporate companies. Even in that SLA, the terms discussed between these companies shall be there. If the same company is selling its insurance via an online medium, then the general SLA that is there for the customer will prevail.