Full Form of SLA
SLA stands for “Service Level Agreement”. It is a document that creates legal liability upon the service provider to provide the services as mentioned in the SLA to their clients. This document provides the details of the services like performance, quality of services, and other related services that the service provider has promised to provide. It also has all the information regarding the warranty of the service, their customer care numbers, and how to measure their performance. SLA acts as a very essential document between the service provider and their clients as it provides the steps and penalties that the customer can use if the service provider does not provide them the services as mentioned in the SLA.