Types of Service SLA
1. Customer SLA: These SLAs are created between a service provider and their customer. In this type, the customer can be an individual, a group, or a company depending upon the deal between them. SLA between a customer and their internet provider falls under this category. The Service providers make the customer SLA depending upon the needs of the facility of the customer. The services also differ with each customer so the service provider makes a unique SLA for each customer.
2. Service SLA: These SLAs are created by companies for the services they give to a set of customers. The content of these SLAs are same for every customer, and it depends upon the customer whether they want to enter into these agreements or not. The company does not change its services under this SLA irrespective of the customer. An agreement of insurance between a company and its customer can be an example of a Service SLA.
3. Multilevel SLA: These SLAs are created between service provider and client when the services are offered to various level of clients or in cases where more than one service provider are giving the services. The services in this case differ for each level of customers and for each level, a different set of rules has been set in the SLA.