Who Needs SLA?
Every business organisation that is providing any kind of services to another person works upon an SLA. The companies use their Service Level Agreement (SLA) to facilitate negotiation with clients or other organisations. This document plays a critical role in finalising any deal with other organisations. Various clients also need SLA to compare the services given by the service provider with other players in the market. SLA defines the services of both the service provider and the client, so it is also important that the client agrees to the terms mentioned in the SLA.