Freshdesk
Freshdesk is like a zendesk alternatives open source which is helpful neighbor who is always around if you need help. Communicating with the customers becomes easy and lightweight. It is the best among the available Zendesk alternatives and competitors.
Features:
- It provides multi-channel support (email, chat, phone)
- Automation tools to save time
- Knowledge base for customer self-service
Pros:
- It is easy to use, even for beginners
- Great for small to medium businesses
Cons:
- The advanced features can get pricey
- Customization options may be limited for organisatios looking for more complicated analysis.
Pricing: Free plan offers upto 10 agents, and the paid plans start at ₹999 per year.
Link: https://www.freshworks.com/freshdesk/
10 Best Zendesk Alternatives and Competitors
The customer service software that most people use is Zendesk. However, no universal solutions fit all customers. Whether in price, features, or something else entirely, it’s often important to consider a backup option when considering Zendesk alternatives.
Let us here examine the 10 Best Zendesk Alternatives and competitors. We will look into them in more detail in the following paragraphs. Every product is different in some way, striving for the best by acknowledging their strengths and weaknesses. You don’t always want the best-selling choice. So, let’s explore the 10 best Zendesk alternatives and competitors themselves.